Return and Refund Policy

At Agro Prime, we take immense pride in the quality and craftsmanship of our products. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy within 3 days of order delivery, subject to the terms outlined below.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • Time Frame: The return request is initiated within 3 days from the delivery date.

  • Condition: The product is completely unused, undamaged, and in its original condition with all original tags, accessories, and documentation intact.

  • Packaging: The item must be securely packed in its original packaging to prevent any damage during return transit.

2. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

  • Custom-made, customized, or personalized products.

  • Items marked as Final Sale or explicitly stated as non-returnable.

  • Any item that shows signs of use or wear.

  • Fragile items (due to safety and transit risks).

  • Items with opened, broken, or unsealed original packaging.

3. How to Initiate a Return

  1. Submit a Request: Contact our customer support team at agroprimeae@gmail.com within 3 days of receiving your order. Please include your Order Number, the reason for the return, and clear images/videos of the product (if applicable).

  2. Return Authorization: Once approved, we will provide you with a Return Authorization Number (RAN) along with step-by-step instructions for sending the package back.

  3. Return Shipping: Customers are responsible for return shipping charges, unless the return is due to a damaged, defective, or incorrect item sent by us. We strongly recommend using a trackable courier service.

4. Refund Process

  • Inspection: Once we receive your returned item, our quality team will inspect it against our return criteria.

  • Approval & Timeline: After approval, your refund will be processed within 5 to 7 business days to your original payment method.

  • Deductions: Original delivery/shipping charges are non-refundable. Additionally, restocking fees may apply depending on the item category.

  • Payment Processing Fees: For online transactions, payment gateway/processor fees (e.g., Stripe processing fees) are strictly non-refundable as per payment gateway policies.

5. Product Exchanges

If you wish to exchange a product for a different size, color, or variant, please get in touch with our support team. All exchanges are subject to stock availability and eligibility criteria.

6. Contact Us

If you have any questions or need assistance regarding your return, please reach out to us:

  • Email: agroprimeae@gmail.com

  • Phone: 
    +971554552886